Introduction
Strat Chick™ ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI coaching overlay platform and community portal.
By using Strat Chick™ services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact information (name, email address, phone number)
- Account credentials and profile information
- Payment and billing information
- Communication preferences
- Support and correspondence records
Gaming Data
Our AI coaching platform collects and analyzes:
- Gameplay statistics and performance metrics
- In-game actions and decision patterns
- Training progress and skill development data
- Match history and competitive rankings
- Custom settings and preferences
Technical Information
We automatically collect certain technical information:
- Device information (hardware specifications, operating system)
- Network and connection data
- Usage patterns and feature interactions
- Error logs and diagnostic information
- Cookies and similar tracking technologies
How We Use Your Information
We use the collected information for the following purposes:
Service Provision
- Provide real-time AI coaching and tactical cues
- Generate personalized micro-drills and training programs
- Deliver match data insights and analytics
- Facilitate creator storefront transactions
- Maintain and improve platform performance
Communication and Support
- Respond to customer inquiries and provide support
- Send service-related notifications and updates
- Deliver marketing communications (with consent)
- Conduct surveys and gather feedback
Platform Improvement
- Analyze usage patterns to enhance user experience
- Develop new features and services
- Conduct research and development activities
- Ensure platform security and prevent fraud
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our platform, conducting business, or serving users, provided they agree to keep this information confidential.
Legal Requirements
We may disclose your information when required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication systems
- Employee training on data protection practices
- Incident response and breach notification procedures
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to certain processing activities
- Restriction: Request restriction of processing
To exercise these rights, please contact us using the information provided below.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:
- Account information: Retained while your account is active and for 3 years after closure
- Gaming data and analytics: Retained for 5 years to improve AI algorithms
- Payment information: Retained for 7 years for tax and accounting purposes
- Support communications: Retained for 2 years after resolution
- Marketing data: Retained until you withdraw consent or for 3 years of inactivity
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
Children's Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
Third-Party Services
Our platform may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to such third-party services. We encourage you to review the privacy policies of any third-party services you access through our platform.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Strat Chick™
Lange Lozanastraat 195
2018 Antwerpen, Belgium